Contact Method:

Email

Who to Contact: 

If you are experiencing issues with Meta, please follow the below escalation process: 


The best contact to answer any project related queries will be the relevant Client Services / Localisation teams - who will be able to assist with any query. This could be regarding project schedules; rates; localisation guidelines and specifications; or anything related to the tasks.


Client/StudioContact
Warner Bros.

[email protected]

Alula

[email protected]

Netflix[email protected]
Paramount

[email protected]

Disney

[email protected]

Trailers/Marketing Material

[email protected]

[email protected]

[email protected]

[email protected]

Universal

[email protected]

Translator Support

[email protected]

Meta - Online Editor Support
Copying in the above relevant team
[email protected]


What to include in your email

Please include as much information as possible in your email.

This should include, but not limited to: 


  • Current Project you are working on.
  • The urgency of your request.
  • Detailed information about the nature of your query.
  • If related to the Online Editor - clarify what you are trying to do; and what you have tried so far.
  • Discrete screenshots of your display - obfuscate/do not include images of the actual content where possible. (We recommend Greenshot to easily take and save screenshots. This also includes a blur/obfuscate tool).